Terms and Conditions

SqueezeHolidays.com is a trading name of The Freedom Travel Group Limited. Registered in England 3816981 VAT No. 403 3146 04. Registered Office: Hamil Road, Burslem, Stoke-on-Trent, ST6 1AJ. The Freedom Travel Group Limited is a subsidiary of Co-operative Group Limited.

1.    Your Contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer systems. This contract is made on the terms of these booking conditions, which are governed by English law and the jurisdiction of the English Courts.

For Accommodation-only bookings, SqueezeHolidays.com acts at all times as an agent for suppliers of accommodation with whom you are making a booking. Consequently, your accommodation booking is also subject to the terms of the relevant supplier. Individual terms and conditions for each supplier is available on request.

For Package Holiday bookings, SqueezeHolidays.com acts as a retail agent for ATOL bonded tour operators. All package holiday bookings are subject to the terms and conditions of the relevant supplier, copies of which are available on request. All package holidays offered are financially protected by the relevant tour operator’s ATOL licence. Please check your booking receipt for details of the relevant ATOL licence applicable to your package holiday booking. In the unlikely event of the insolvency of an ATOL Licence Holder, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

2.    ABTA

We are a member of ABTA, membership number L3974. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information can be found at www.abta.com

The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of illness or physical injury or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement.

For injury and illness claims, you may like to use the ABTA /Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead the aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com

3.    Turkish and Egyptian Passport Holders

Turkish and Egyptian passport holders are likely to experience difficulties when checking into hotels based in the country of origin of their passport. Many of the accommodations available for booking through this website will not allow unmarried Egyptian or Turkish passport holders to check-in whilst in the respective countries. Furthermore, the accommodation provider may at their sole discretion request additional payments and surcharges for Turkish and Egyptian passport holders staying in Turkey and Egypt respectively.

4.    Payment

All bookings made on SqueezeHolidays.com require full payment at the time of the booking. As we only act as agent for the supplier(s) concerned, in the unlikely event of the supplier(s) imposing additional charges, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with their own terms and conditions.

5.    Cancellations and amendments

Bookings may be amended or cancelled in accordance with the relevant supplier(s) terms and conditions and are subject to their amendment or cancellation charges. These are in addition to the SqueezeHolidays.com amendment and cancellation charges specified below:

Cancellations are subject to a charge of £35 per person, in addition to the charges imposed by the supplier(s).

Amendments are subject to a charge £30 per person, in addition to the charges imposed by the suppliers(s), with the exception of amendments relating to name changes / corrections which are only subject to charges imposed by the supplier(s).

6.    Changes to and cancellation of your booking by the supplier

In the unlikely event that there is a change to or cancellation of your booking, we will pass on the new details to you together with any compensation the relevant supplier may offer. As an agent for the supplier(s), we cannot accept any liability for any changes or cancellations made to your booking.

7.    Customer Service

We hope that all of your travel arrangements booked through SqueezeHolidays.com run smoothly and that you enjoy your arrangement. However, if you have a complaint while you are in resort, you must first report it to immediately to the relevant local representative (for example supplier representative or hotel management who will endeavour to resolve it).

If the problem cannot be resolved, you must make a written complaint to the supplier’s representative and report the matter to SqueezeHolidays.com within 10 days of the end of your return home. SqueezeHolidays.com should be notified in writing by writing to Customer Relations Department, SqueezeHolidays.com, Lower Ground, 83 Charlotte Street, London W1T 4PR.

You should allow 14 days so that all issues raised can be concluded and resolved.

Customer service is also available by telephone during normal UK office hours on 020 70366304.

8.    Our responsibility to you

We act only as an agent for the relevant supplier(s) with whom you have a direct contractual arrangement. We accept no liability in relation to the arrangements or for any errors or omissions by the supplier(s) concerned. For all bookings, the terms and conditions of the supplier(s) applies to you (copies available on request).

Our maximum liability, except for death or personal injury which arises as a result of our negligence is limited to twice the cost of the particular booking.

9.    Passports, UK citizens, vaccinations and visas

A full British passport (valid for at least 6 months beyond the end of your holiday) is required for package holidays. Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates.

It is also your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you.

10. Accommodation Description, Ratings and Standards

All ratings are as provided by either the relevant Tour Operator or other Suppliers. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between different Tour Operators and Suppliers. SqueezeHolidays.com cannot guarantee the accuracy of any rating given and no warranty is given or implied.

Safety standards in some countries may differ from those applicable in the United Kingdom. SqueezeHolidays.com strongly advise that all clients seek to minimise their exposure to injury by familiarising themselves with the relevant safety information, such as fire evacuation procedures.

11. Force Majeure

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.

In accordance with EU Directive – (EC) No.2111/2005,
article 9, we are required to bring your attention the existence of a ‘community list’, which contains details of air carriers that are subject to an operating ban within the EU Community. The community list is available for inspection at www.air-ban.europa.eu

In accordance with EU regulations, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by up to 12 hours, dependent on duration of trip, changes to aircraft type, change of accommodation to another of the same standard.

12. Miscellaneous Terms & Conditions

Conditions of Travel: We and our suppliers reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise us in writing of the condition so that appropriate advice and assistance can be given. Passengers may be refused passage where as a result of failing to notify us, appropriate arrangements cannot be made.

We have no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination and airline (please check with the airline for details). Passengers are advised that most airlines operate a non-smoking policy.

We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised.

Special Requests: Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, We will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by us to an airline, the confirmation of seat numbers is at the discretion of the airline.

Behaviour: You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, We will not refund any portion of the cost of your holiday and, if we incur any expense